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Shipping, Returns & Refunds
Last updated: 8/20/26
This policy applies to orders placed directly through drinkcabu.com. Purchases made at a grocery store, café, or on a third-party marketplace are covered by that retailer’s policy (see Retail Purchases below.)
Returns
Cabu is a food product. Once a case leaves our warehouse we can’t verify how it’s been stored or handled, so we don’t accept returns or exchanges on cans, and we ask that you never ship product back to us.
That said, if something is wrong with your order, we’ll make it right.
If your order arrives damaged, incomplete, or incorrect
Email hello@drinkcabu.com as soon as you can, and within 30 days of delivery.
We cover:
- Damaged in transit — dented, leaking, or punctured cans
- Mis-shipped — you received a flavor or size you didn’t order
- Incomplete — cans or cases missing from the shipment
- Never delivered — tracking shows delivered but the package isn’t there (see below)
- Quality issues — the product isn’t right, or is past its best-by date on arrival
Include the following so we can resolve it in one round:
- Your order number and the name on the order
- A short description of the problem
- Photos: the shipping box as it arrived (including any damage to the carton), and the cans themselves
Photos are required for damage claims. They’re what we use to file with the carrier, and we can’t process a damage claim without them.
Our fix: we’ll send a replacement or issue a refund to your original payment method. Which one is our call, though we’ll ask if you have a preference. Refunds post within 5–10 business days of approval depending on your bank. There’s no charge to you, and nothing to send back.
Storage
Cabu is shelf stable and no refrigeration is required for safety. For optimal quality, please refrigerate.
If a can arrives and something is clearly wrong — an off smell, a bulging or swollen can, a broken seal — don’t drink it. Email us with photos and we’ll replace it and look into the lot.
What we can’t cover
- Wrong or incomplete shipping address. If the address entered at checkout is incorrect and the package is delivered there or returned to us, we can’t refund the order. We’ll happily help you re-order.
- Carrier delays. Delivery estimates are estimates. We don’t control the carrier network and can’t refund shipping for a late arrival.
- Refused or unclaimed packages. If a shipment is refused or goes unclaimed and comes back to us, we’ll refund the product cost less original shipping.
- Change of mind. Because we can’t resell returned food, we’re unable to accept cancellations or returns once an order has shipped.
Missing packages: if tracking says delivered and it isn’t there, check with your neighbors and building, then give it 24 hours — carriers occasionally scan early. If it still hasn’t turned up, email us and we’ll take it from there.
Order changes and cancellations
Orders move to our fulfillment center quickly. If you need to change or cancel, email us right away and we’ll do our best, but once an order has been picked we can’t stop it.
Retail Purchases
If you bought Cabu at a grocery store, natural retailer, café, or through a third-party marketplace, please start with them — they can process a refund or exchange directly and it’ll be much faster.
If you’re not able to get it resolved, email us anyway. We want to know when something’s wrong with our product on shelf, and we’ll help however we can.
Merchandise
Non-food items are returnable within 30 days of delivery if unused and in original packaging. Email us for a return authorization before shipping anything back. Return shipping is on us for defective or incorrect items, and on you otherwise.
Contact
We read every email and usually respond within 1–2 business days.
